Trading and Logistics Company of the Largest Mine in Central Asia

Our client, a trading and logistics company associated with the largest mine in Central Asia, was experiencing significant challenges with under-deliveries and quality-related issues in its cargoes. The problems were evident in the cargoes acquired from
the mine and delivered to the dispatch station, with issues such as contamination, freezing, and dustiness affecting the quality of the delivered product. These inconsistencies were putting the client’s reputation at risk and impacting their ability to maintain high standards in the services they provided to their customers.

Resolving Under-Deliveries

case studies

Mine in Central Asia

Quality-Related Issues

customer's request

WHAT WE’VE DONE

our solutions

In light of these challenges, the client sought to minimize risks related to under-deliveries and quality degradation. They required enhanced controls over the loading and delivery process to ensure that the products they supplied were of high quality and that their services remained reliable and consistent.

We implemented a comprehensive set of quality management and control activities designed to address and resolve the client’s issues.

Coordination with Railways Operator

Railcar Inspection:

Liaison with Mine and Dispatch Station Personnel

Supervision of Yard Operations and Loading

Visual Inspection During Loading

results

As a result of these targeted interventions, the client experienced a significant reduction in under-deliveries and quality-related issues. The enhanced supervision and control over the loading and delivery processes led to a marked improvement in the quality of the cargo delivered to the client’s customers. By addressing the root causes of the issues and implementing a robust quality management framework, we helped the client maintain their high standards of service and strengthened their position in the commodity market

high-quality service delivery

This case demonstrates how proactive quality management and control can effectively resolve complex logistical challenges, ensuring consistent and high-quality service delivery.